Ticket System
Tickets track customer support from first report to resolution. Categories and departments keep work routed to the right team.
Ticket Management
Open Ticket System → Ticket Management. Create a ticket, assign it, add replies, and update status. Attachments stay with the conversation.
Categories
Categories group similar issues (billing, product, onboarding). Use them so reports and routing stay consistent.
Departments
Departments map tickets to internal teams. Assign a department when you create or edit a ticket so the right people see it.
Customer-facing ticket mail needs SMTP and optionally mail triggers. If those are missing, agents can still work tickets inside the CRM.